Your Control Panel (App & Account Basics)

• I’m stuck on the “Zoinks” screen.

  This is usually a temporary app hiccup.

  • Close the Tin Can app completely
  • Reopen and resume setup
  • Try another phone if available

  If it’s still not working, contact support@tincan.kids and we’ll help.
• How do I make updates to my account?

  Open the app>tap the settings (cog) next to your Tin Can number. In the app you can:

  • Change your Device name 
  • Edit your Called ID 
  • Update your Wi-Fi settings
  • Find your MAC address
  • Update your Emergency Calling settings
• Can I change my caller ID name?

  Caller ID updates in the app are for internal use and won’t appear with cell phone carriers. We recommend friends save the Tin Can number in their contacts so the name shows up when you call.

  Open the app> tap the settings (cog)> edit Caller ID 
• What is Quiet time?

  Quiet Time (aka shhhh mode) silences your Tin Can so it won’t ring or receive calls. You can schedule it in the app to match your routine.

  If calls aren’t going through, Quiet Time is often the culprit. Try toggling it off on the app’s home screen. If you use a schedule, check Manage Availability and make sure your time zone is set correctly under Account → Edit.
• What happens when I click “share my number”?

  A pop up that allows you to share your Tin Can number with friends via text. If your friend picks up a Tin Can, you’ll earn a free month of the Party Line through your referral link.