The app can’t find my Tin Can.
Sometimes during the “Searching for your Tin Can” step in setup, the app can’t find your phone. Most of the time this means Bluetooth or app permissions aren’t set up correctly, or the connection needs another try. Work through the steps below.
Is Bluetooth turned on?
Your phone needs Bluetooth turned on to find your Tin Can.
Check Bluetooth:
iPhone: Settings → Bluetooth → make sure it’s turned on
Android: Settings → Connected devices → Bluetooth → make sure it’s turned on
If Bluetooth was off, turn it on and go back to the Tin Can app to try again.
Does the Tin Can app have permission to use Bluetooth?
Even if Bluetooth is on, the Tin Can app needs permission to use it.
Check app permissions:
iPhone: Settings → Privacy & Security → Bluetooth → make sure Tin Can is turned on
Android: Settings → Apps → Tin Can → Permissions → make sure Bluetooth (and Location, if shown) is allowed
If Tin Can isn’t listed or permission is turned off:
Delete the Tin Can app
Reinstall it from the App Store or Play Store
Open the app and make sure you accept the Bluetooth permission when asked; then try setup again.
The app says “Please enable Bluetooth,” but Bluetooth is already on
This usually means the app doesn’t have permission to use Bluetooth yet.
Try this:
Fully close the Tin Can app by swiping it away
Reopen the app and try setup again
If you’re still seeing the message, delete and reinstall the app. Be sure to accept Bluetooth permissions during setup.
I tried once and it still didn’t work, what now?
Sometimes the connection just needs another attempt.
Try this:
Go back one step in the app
Start the “searching for your Tin Can” step again
Repeat the pairing process up to three times
This resolves the issue more often than you’d expect.
What if it still can’t find my Tin Can?
Try these quick checks:
Make sure your Tin Can is plugged in and powered on
Unplug it, wait 10 seconds, then plug it back in
Keep your phone close to the Tin Can during setup
Fully close and reopen the app, then try again
