The Basics

• What’s the difference between the new Tin Can and the Flashback?

  

  Here's a super handy chart with the differences! Let us know if you have any other questions we can answer! 
• Does the Tin Can have a speaker phone option?

  Yes! The new Tin Can has a built-in speaker phone!
• Can multiple Tin Cans talk to each other all at the same time? Like a party "conference call?"

  You bet! We do currently offer the ability to do a 3-way call party between Tin Cans! 

  We're exploring options for larger-than-3 group or "conference" calls if you will. While it's on our roadmap, we're likely still a ways out from that, but please stay tuned!
• Is there an answering machine where people can leave voicemail?

  Yes! Each Tin Can has a built in answering machine so anyone using it to call buddies/family etc. can leave each other messages!

  • On the Flashback: simply dial *97 to access your voicemail
  • On the new Tin Can: your answering machine button will light up if there are new voicemails and you can press to listen!
• If I buy multiple phones in one order, can we share those with friends and have them sign up for the plan they want?

  We actually designed the group purchasing experience specifically with gifting/group orders in mind, so if you’re the one to place the order for your group, you'll just hand each person the box and they'll go through their own registration process when setting up their Tin Can. That process includes choosing the plan that best suits them (Can 2 Can or Party Line), and the phone will be attached to their unique contact info!
   
• I’d love to refer some friends! Do you have a referral program? Where can I easily find my referral code anytime?

  We do and we love that you want to share Tin Can! Thank you!
  
  You can find your referral code (and share it out!) via the “Share” button in the Tin Can app, by visiting https://manage.tincan.kids/ and logging in, or by emailing/texting us for it any time at support@tincan.com or 206-202-9887. 
• What does the Tin Can key pad look like? What are the main buttons?

  • Answering machine button - lights up with voicemail!

  • Favorites button - up to 4 numbers on speed dial!
    
    
• Do I get to choose my own Tin Can number? When does this happen?

  Yes! If you opt for the Party Line plan (coming soon!), you’ll get to choose your own 10-digit number when setting up your Tin Can. 

  You’ll start by entering a desired area code, and from there (assuming numbers with that area code are available), you’ll get a list to choose from!