Can I call 911 from my Tin Can phone? How does it work?

• Yes, you can register an address associated with 911 and call 911 in an emergency with either of the current plans we offer.
   
• If 911 is dialed from your phone, the call will override any quiet hours settings, and you do not need to add 911 to your approved caller list in order for this functionality to work. 

How it works:

E911 (Tin Can) calls are routed to the PSAP (Public Safety Answering Points (PSAPs) serving the address associated with the phone number that made the call. The call automatically includes the caller's Twilio phone number and corresponding address information to the 911 dispatcher answering the call.

Basic 911 (cell phone, traditional landline etc.) calls are routed to the designated PSAP serving the address associated with the phone number that made the call. With Basic 911, the dispatcher answering the phone will not have access to the customer's phone number or address unless the caller provides this information verbally during the call.