Tin Can Communities

• How do Community orders work?

  A community order helps more kids in your school, neighborhood, or other community get a Tin Can, so they have more friends to call. When you rally your community, we want to back you up, so every family who orders through your page gets a group discount, starting at 15% off each phone.

  Setting up a group order is super easy:

  1. Request a community order. Visit https://tincan.kids/pages/communities and fill out the community order request form.

  2. We build your community order page. Our Communities team sets up a custom order page for your community with your discount already built in.

  3. Rally your community. Share the link out in group chats, neighborhood groups, your school newsletter, or your sports team’s app. Each family orders on their own, and their phones ship straight to their homes.

  You don't have to collect money or hand out phones. Group pricing starts at 10 phones, and the more your community orders, the more every family saves: 15% off for 10-24 phones, 20% off for 25–49, 25% for 50–99, 30% for 100–299, and 35% for 300+. 

  Schools and kids-focused nonprofits in eligible U.S. states can also turn on fundraising, which gives 10% of net sales back to your school or organization. Just check the box when you submit your request. Tin Can is better with friends! 
• What if our community beats our goal and gets to the next discount tier?

  If the community's total ends up crossing into a higher tier, everyone who already ordered gets a rebate for the difference! So you all save more the more of your community that joins in.
• What if we fall short of our goal? Do we have to pay back the discount?

  We honor the original discount, even if the community falls short of the goal — no clawback, no reduced discount afterward. Clawing back a discount from families who already ordered in good faith just doesn't feel right to us, and 80% of our communities hit or greatly exceed their goal anyway. Our only ask to organizers is to set a goal that feels a little ambitious, but one you're genuinely committed to hitting.
• What’s the minimum order?

  You’ll need at least 10 Tin Cans to receive community pricing.
• How do community discounts work?

  Group pricing starts at 10 phones, and the more your community orders, the more every family saves: 15% off for 10–24 phones, 20% off for 25–49, 25% for 50–99, 30% for 100–299, and 35% for 300+. 
• How often can a community run a community order?

  Communities can run two community orders a year, and many times these are around back-to-school, end of school, or another event in their community.
• Can a family order more than one phone through the community order?

  Yes — there's no cap on quantity per order, so families with multiple kids can order as many as they need in a single order.
• Do I need to handle distribution myself?

  Not if you use a Community Order! Families order and pay on their own, and each order ships directly to them — nothing to collect or ship on your end.

  If you want to ship devices to a single address, use our bulk order process. 
• Can I use community orders to fundraise for my school, PTO, or community?

  Yes! Through our Fundraiser Program, Tin Can donates 10% of net sales from your community order to your school or nonprofit. It's an easy way to get more kids on Tin Can and raise money for your community at the same time.

  To get started, check the fundraising box when you submit your community order request. We'll send you a short fundraising form, and our team will review it, usually within a couple of business days. Once you're approved, your community order page will show families that 10% of their purchase supports your school or organization.

  The Fundraiser Program is open to schools and kids-focused nonprofits, including PTAs and PTOs, in eligible U.S. states. See the Program Terms and eligible locations for details.
• How does the Community Directory feature work?

  Our Community Directory feature makes it easy for kids in your school or community to call each other. Families who are approved by your directory admin will see other families in their Tin Can contact list in the app, so kids can start calling friends right away and parents don't have to trade numbers one by one. Parents can limit who their kids can call in the Tin Can app.

   

  Setting up a school or community directory is a separate process from a community order. You can invite any family in your community with a Tin Can to join, even if they bought it before your community order. Families who order through your community order page are not added to the directory automatically. To start a directory for your community, email communities@tincan.kids.
• Can my school or organization buy phones in bulk?

  Yes! If your school, PTA, foundation, or company wants to buy Tin Cans for families, like a phone for every kid in a grade, you can place a bulk order. It's one order, paid by your organization and shipped to one address, so you can hand phones out at school or at a community event.

   

  Bulk orders get the same group pricing as community orders, starting at 15% off each phone when you order 10 or more. To get started email us at communities@tincan.kids. Our Communities team will help you with the details.
• Can I share our community order page with people outside of the community?

  You're welcome to share it with close friends and family, or with another group in your community — the more families who join, the more everyone saves. We'd just ask that you don't post it anywhere public (like an open Facebook group, Nextdoor, or a public forum) or pass it along to strangers or a different, unrelated community. Community pricing is meant to be for your specific community, so if another community wants in, we'd love to set them up with their own order page — just have them reach out and we'll get one started!
• Still have questions?

  We’d love to hear from you. Reach out to communities@tincan.kids and someone from our team will get back to you soon.