It won’t accept my address during 911 set-up.

 

If the app won’t accept your address during 911 verification, it usually means the system can’t confirm it in its database. Don’t worry, 911 calling is still enabled right away, even if verification is pending or fails. If there’s an emergency, you can simply tell the operator your address.

Try these quick tips:

• Search simply: Start by typing just your street number and street name, then select the closest match
• Add unit details later: Enter apartment or unit numbers on the secondary screen, not in the main address search
• Skip directions: Try leaving out directional words (for example, use “300 Lenora” instead of “300 W Lenora”)
• Canada only: Make sure there’s a space in your postal code (e.g., K2H 7C7)
• Restart the app: If you see a “Something went wrong” message, fully close the app, reopen it, and try again

Still not working? Reach out to support@tincan.kids and we’ll help register your address manually.

Please include:

• Your Tin Can Device ID or the email on your account
• Your full name and complete physical address
• Manual registration can take up to 3 business days once submitted