The audio quality is choppy or bad.
First, narrow down what’s happening:
If it’s only bad on speakerphone, that’s a known issue we’re working on.
If it’s only bad with one specific person, the issue may be on their side. Try another contact to compare.
If that’s not the issue, power cycle the Tin Can (unplug it, wait ~10 seconds, plug it back in), then test again. You’ll be surprised how often this works.
If that doesn’t solve it, try the following steps to check your wifi connection (Wi-Fi issues can cause bad audio):
Move the Tin Can closer to your router and test again.
Stand near your Tin Can with your phone, turn cellular off (so you’re only using Wi-Fi), and run a speed test. If download speed is under ~50 Mbps, that can cause call issues.
If you have Wi-Fi extenders, unplug them temporarily and test with the Tin Can close to the main router.
As a quick “reset” for call connectivity, unplug the Tin Can, plug it back in, and wait about five minutes before testing again.
If you still hear consistently poor audio after trying the above, contact Tin Can Support and let us know whether it happens on speakerphone, on regular mode, or both.
