Let's Get Ringing (Set-Up & Activation)

  • How do I activate my Tin Can?

    Scan the QR code inside the box and follow the instructions to complete the set-up process. This process includes information on how to plug in the phone, connect the cords, and make your first call. 

    If you don't have the QR code, no worries! You can activate your phone via web browser: activate.tincan.kids and follow the instructions to complete the set-up process.

  • I don’t have a QR code for set-up or the QR code won’t scan.

    No worries! You can activate your phone via web browser: activate.tincan.kids and follow the instructions to complete the set-up process.

  • Do I need the Tin Can app?

     Yes! The Tin Can app is used to activate and manage your device. Download the Tin Can Companion App from the Apple App Store or the Google Play store.  

  • I’m missing a cord from my order.

    Oh shoot, sorry! Please send us an email at support@tincan.kids and we’ll get a replacement out to you ASAP.

  • Can I take my phone with me on vacation and set it up in an Airbnb or hotel?

    For safety, your Tin Can cannot connect to "captive portal" networks. These are public, hotel, or airport networks that require you to sign in or accept terms through a web browser.

  • Can I change the email address for my account?

    Unfortunately, you can’t change your email address in the app but our team is happy to help get the change sorted out for you. Please send us an email at support@tincan.kids with the email address you used to create your account.

  • Is there a way to add another primary user to the account?

    This is on our roadmap for the future, in the meantime, please share your login credentials for additional access. 

  • I selected the wrong area code during set-up. Can I change my number?

    Our Support Team can reset your 10-digit number. Your number will be released and you will need to go through the activation flow to select a new number. If you cannot find a number with the area code you selected, that means that there are no numbers available in that specific area code at that time. To reset your number, please email support@tincan.kids.

  • I can’t select a number with my preferred area code.

    Sorry! If you cannot find a number with the area code you selected, that means that there are no numbers available in that specific area code at that time. 

  • I don’t like my Can 2 Can number, can I change it?

    Unfortunately, we’re not able to change your Can 2 Can number. If you have reservations about your assigned number, please email support@tincan.kids and we’ll do our best to help!