I’m having trouble setting up my 911 emergency address.

If you’re seeing an error while setting up your emergency address, don’t worry: 911 calling still works while we finish verifying your address.

Find the situation below that best matches what you’re seeing.

I can’t find my address in the list

Sometimes an address doesn’t appear exactly as expected. Try this first:

1. Start typing just the street number and street name

2. Select the closest match from the list

3. Add apartment or unit details on the next screen, if needed
    

If your address still doesn’t appear contact Tin Can Support so we can help register your address manually
 

In the meantime, 911 calling is still enabled. If you call, just tell the operator your address.

I saw a “Something went wrong” message when entering my address

This usually means there was a temporary issue while submitting your address. Try: 

1. Closing the app completely by swiping up

2. Reopening the app and try entering your address again

If the error continues contact Tin Can Support so we can help register your address manually

In the meantime, 911 calling is still enabled. If you call, just tell the operator your address.

I received an “emergency address verification failed” email

This means we need a little more information to finish verifying your address. If the error continues contact Tin Can Support so we can finish collecting the details to register your address.
 

This process usually takes up to 3 business days. In the meantime, 911 calling is still enabled. If you call, just tell the operator your address.

I’m worried 911 won’t work until this is fixed

We understand the concern! Even if your address hasn’t finished verifying yet: 911 calling is enabled.

Emergency services can still be reached; may just need to share your address verbally with the operator. 

We’ll notify you once your address is fully registered.