My Wi-Fi Uses 5 GHz

Tin Can connects to 2.4 GHz Wi-Fi only, which is very common for simple, screen-free devices (things like robot vacuums, printers, and smart speakers). If your home Wi-Fi is set to 5 GHz only, Tin Can won’t be able to see or join the network yet.

What to do next:

• Check your router settings to make sure 2.4 GHz is turned on
• If your router combines both bands under one network name, you may need to temporarily separate them during setup
• Once your Tin Can is connected, you can usually switch things back

If you need help, don’t hesitate to reach out to us  support@tincan.kids and our team will walk you through the next steps.