My Tin Can won’t connect to WiFi
This happens during the Wi-Fi setup step, after your Tin Can has already been found.
I don’t see any available Wi-Fi networks
If the Wi-Fi list is empty, try these steps:
Make sure you have the latest version of the Tin Can app installed
On the Wi-Fi screen, tap the back button twice until you return to the “We found your Tin Can” screen
Try entering the Wi-Fi setup step again
If it’s still not working, fully close the app (swipe it away), reopen it, and resume setup
And if it’s still not, try the setup on a different phone
In almost all cases, one of these steps resolves the issue.
I see Wi-Fi networks, but not mine
If other networks appear. but yours doesn’t:
Try the Wi-Fi setup again from the beginning
Scroll through the entire list of networks
Make sure your router is turned on and other devices can connect to it
Move your Tin Can closer to the router and try again
If you still don’t see your network, look at the “My Wi-Fi uses 5 GHz” section below.
It says Wi-Fi connected, but then I see a gray screen or a “Zoinks” screen
This usually means the app needs a quick reset. Try:
Fully closing the Tin Can app by swiping it away
Reopening the app and resume setup
It says my Wi-Fi password is incorrect
If you’re confident your password is right, try these steps:
Make sure your phone and the Tin Can are connected to the same Wi-Fi network
Copy the password directly from your phone instead of typing it manually
On iPhone:
Settings → Wi-Fi
Tap the ⓘ next to the connected network
Tap Password and copy it
On Android:
Settings → Network & Internet → Wi-Fi
Tap the connected network
Tap Share
Copy the password or share it
Paste the password into the Tin Can app
Double-check that the network name in the app matches exactly
If it still fails:
Try the setup again
Contact support about factory resetting your Tin Can
If the problem continues, see the “My Wi-Fi uses 5 GHz” section below
My Wi-Fi uses 5 GHz
Tin Can works with 2.4 GHz Wi-Fi, which is very common for smart devices. Many routers use both 2.4 GHz and 5 GHz at the same time. Some combine them under one network name, and others list them separately.
If you’re having trouble connecting:
Log into your router settings
Make sure 2.4 GHz Wi-Fi is enabled
If possible, set up a separate 2.4 GHz network
If needed, temporarily turn off 5 GHz during setup ((you can turn it back on after Tin Can connects)
If you’re not sure how to do this:
Check the model number on your router and search for directions online
Look for the default username and password printed on it
It worked before, but I want to connect Tin Can to a different Wi-Fi network
You don’t need to reset your device.
Open the Tin Can app
If you have more than one Tin Can, select the correct one at the top
Tap the pencil icon next to the Tin Can number
Tap Update next to Wi-Fi settings
Follow the Wi-Fi setup steps
If you run into issues, return to the troubleshooting steps above.
