The app can’t find my Tin Can.

 

If the app gets stuck on “Searching for your Tin Can,” it’s usually a quick Bluetooth or permission fix. Try the steps below.

• Make sure Bluetooth is on. Your phone needs Bluetooth to find your Tin Can.
• iPhone: Settings → Bluetooth → On
• Android: Settings → Connected devices → Bluetooth → On
• Once it’s on, return to the Tin Can app and try again.

Check Bluetooth permissions for the Tin Can app. Even if Bluetooth is on, the app needs permission to use it.

• iPhone: Settings → Privacy & Security → Bluetooth → Turn on Tin Can
• Android: Settings → Apps → Tin Can → Permissions → Allow Bluetooth (and Location, if shown)

If Tin Can isn’t listed or permissions are off, delete and reinstall the app. When prompted, be sure to allow Bluetooth access.

• Try again. Sometimes it just needs another attempt.
• Go back one step in the app
• Start the search again

Do a quick reset:

• Make sure your Tin Can is plugged in and powered on
• Unplug it, wait 10 seconds, then plug it back in
• Keep your phone close to the Tin Can
• Fully close and reopen the app, then try again

If you’re still having trouble, we’re happy to help — just reach out to support@tincan.kids.