I’m having trouble with call audio.

If call audio sounds choppy, poor, or one-sided (you can hear them, but they can’t hear you), it’s usually related to connectivity. Let’s walk through a few quick checks

If call audio sounds choppy, poor, or one-sided (you can hear them, but they can’t hear you), it’s usually related to connectivity. Let’s walk through a few quick checks:

• Only happening on speakerphone? This is a known issue we’re actively working on.
• Only happening with one person? The issue may be on their end — try calling someone else to compare.

Try a quick restart. This fixes audio issues more often than you’d expect:

• Unplug your Tin Can
• Wait about 10 seconds
• Plug it back in and test again

Check your Wi-Fi. Call quality depends on a strong connection:

• Move your Tin Can closer to your Wi-Fi router and try again
• Stand near the Tin Can, turn off cellular on your phone, and run a speed test. Download speeds under ~50 Mbps can affect calls

If you use Wi-Fi extenders, unplug them temporarily and test near the main router:

• Optional: test with a hotspot
• Connect your Tin Can to your phone’s mobile hotspot and try a call
• If it works on a hotspot, the issue is likely your home Wi-Fi rather than the device

Still having trouble?

Contact support@tincan.kids and let us know whether the issue happens on speakerphone, regular mode, or both. We’re happy to help get things sounding right again.