I’m stuck on “stay on the line” or “we’re dialing up your plan”.

 

This usually happens when the app isn’t sure whether you’re adding a new device or linking to an existing one. 

• Adding another Tin Can to your account
• Open the Tin Can app
• Tap Add Tin Can at the top
• Choose Link to an existing line
• This skips the plan-activation step and usually avoids the “dialing up your plan” screen
• If you don’t see your Tin Can, make sure you’re logged into the correct account (check your email)

Setting up your first Tin Can (or a new line)

• Make sure you purchased a plan using the same email you’re logged into the app with
• If needed, log out and back in with the email used at checkout
• Complete plan setup at activate.tincan.kids, then return to the app

I closed the app — what now?

• Don’t worry! Nothing will break
• Open the app and resume setup when prompted
• If it doesn’t resume automatically, start the setup flow again

Still stuck?

• Take a screenshot of the screen you’re seeing
• Contact us at support@tincan.kids and include the screenshot
• We’ll help get you up and running as quickly as possible!