I can’t find contacts from my contacts book.

This is usually one of three things: (1) needing a little more clarity on how adding contacts to your Tin Can works, (2) a permissions issue, or (3) a sync delay.

If you’re adding another Tin Can

Tin Can-to-Tin Can contacts don’t import from your phone’s address book—you’ll need the other person’s 4–7 digit Tin Can number, then add them by searching for that number in the app.

If you’re adding an external phone number

External contacts require the plan that includes external calling (if you’re on Can2Can-only calling, external contacts won’t work).

If you have the Party Line Plan, try the following:

1. Open the Tin Can app

2. Select the correct Tin Can (if you have more than one)

3. Tap Contacts

4. Tap + → Add an external contact

5. Search for the contact

6. Tap the checkmark next to the contact, then tap Add contact

If the contact still doesn’t show up:

1. Check Contacts permission for the Tin Can app:

   • iPhone: Settings → Privacy & Security → Contacts → Tin Can → make sure access is On

   • Android: Settings → Privacy → Permission manager → Contacts (or Apps → Tin Can → Permissions) → make sure Contacts is Allowed

2. Fully close the Tin Can app and reopen it, then try again.

   • iPhone: swipe up and pause → find Tin Can → swipe it up to close

   • Android: open Recent apps → find Tin Can → swipe it away

3. If it still doesn’t work, you can manually add the contact, or delete/reinstall the app and try again.