Ordering + Returns

  • US and Canada Shipping

    You can check your order status using the tracking link in your shipping confirmation email. If your order is past its expected delivery window, your tracking hasn’t updated or is stuck on “Label Created”/“Awaiting Item,” or you think your package is lost, please contact support@tincan.kids with your order number and the email address used at checkout. We’ll look into it and help with next steps! 

  • International Pre-orders (UK, Australia, New Zealand)

    Tin Can is sold and supported in the US and Canada. Pre-orders are open for the UK, Australia and New Zealand, and they start shipping in November 2026. The Tin Can app will be able to download the Tin Can app when we begin shipping devices to these regions. 

    We’re working on support for US territories like Guam and Puerto Rico. We’d love to bring Tin Can to more countries too, and we’ll share news as soon as we can.

    Who can my Tin Can call?

    • Other Tin Cans: Can 2 Can calling is free, and it works between approved Tin Cans across the US and Canada. As we launch in new countries, Can 2 Can calls will work between those countries too.
    • Regular phone numbers: Outside of the US and Canada, Party Line calls (external numbers) will only work in-country, but we may offer an international Party Line option in the future.
  • Do you offer a bulk discount?
    • Buy 3–9 phones: get $10 off per phone, automatically applied at checkout
    • Buy 10+ phones: check out our Communities program, where you can save 15–35% by creating a community order for your school, neighborhood, or other community
  • How do I cancel a pre-order?

    Changed your mind? No problem.

    You can cancel your pre-order any time before it processes. Just email support@tincan.kids, and we’ll check your order status. If it hasn’t been processed by our fulfillment team yet, we’ll cancel it and issue a full refund.

  • I am interested in ordering a Flashback Phone

    We've discontinued the Flashback at this time. We still have our Wi-Fi Tin Can available, and would love for you to join the Tin Can Crew!

  • I still need help deciding how many Tin Cans to order.
    • One kid? One Tin Can.
    • Sharing nicely? One Tin Can.
    • Want independence (and fewer “it’s my turn!” moments)? One Tin Can per kid. 😄
  • I ordered a gift but it won't arrive in time

    If you’re hoping to gift a phone but it won’t arrive in time, we’ve got you covered. You can download and print a special “gift certificate” to include in your wrapping.

  • What is the return policy?

    We offer a 45-day return window starting from the day your order is delivered. If it’s not the right fit for your family, that’s okay. No special reason required — as long as it’s within 45 days, we’ll help you take care of it.
    To be eligible for a return, the Tin Can should be in the same condition you received it. Please note that original shipping charges are non-refundable.

    To start a return, head to our Return Portal and enter your order number and shipping zip code.
    Note: If you’re in Canada or if you received your Tin Can as a gift, please email us at hello@tincan.kids, and we’ll help you.