Ordering + Returns

• Batch 5 & 6 Pre-Orders

  Batch 5 pre-orders (orders placed after January 2) are expected to ship in April and Batch 6 pre-orders are expected to ship in June. You’ll receive an email with tracking details as soon as your order ships. 
• Do you offer a bulk discount?

  • Buy 3–9 phones: get $10 off per phone, automatically applied at checkout
  • Buy 10+ phones: get $15 off per phone with a one-time discount code — email support@tincan.kids to receive yours
  • Bulk discounts apply only when all phones ship to the same address
  • For multiple shipping addresses, please place separate orders through the website
• I am interested in ordering a Flashback Phone

  Sorry, Flashbacks are currently sold out and we don’t have an estimated restock date just yet. 
• I ordered a gift but it won't arrive in time

  If you’re hoping to gift a phone but it won’t arrive in time, we’ve got you covered. You can download and print a special “gift certificate” to include in your wrapping.
• How do I cancel a pre-order?

  You may cancel your pre-order any time before item(s) in your order have shipped. Reach out to us at support@tincan.kids and we'll cancel your pre-order for you and refund you the full amount.

   
• What is the return policy?

  We offer a 45-day return window starting from the day your order is delivered. If it’s not the right fit for your family, that’s okay. No special reason required — as long as it’s within 45 days, we’ll help you take care of it.
  To be eligible for a return, the Tin Can should be in the same condition you received it. Please note that original shipping charges are non-refundable.

  To start a return, head to our Return Portal and enter your order number and shipping zip code.
  Note: If you’re in Canada or if you received your Tin Can as a gift, please email us at hello@tincan.kids, and we’ll help you.