wifi

  • My Tin Can won’t connect to WiFi

    This happens during the Wi-Fi setup step, after your Tin Can has already been found.

    I don’t see any available Wi-Fi networks

    If the Wi-Fi list is empty, try these steps:

    1. Make sure you have the latest version of the Tin Can app installed

    2. On the Wi-Fi screen, tap the back button twice until you return to the  “We found your Tin Can” screen

    3. Try entering the Wi-Fi setup step again

    4. If it’s still not working, fully close the app (swipe it away), reopen it, and resume setup

    5. And if it’s still not, try the setup on a different phone

    In almost all cases, one of these steps resolves the issue.

    I see Wi-Fi networks, but not mine

    If other networks appear. but yours doesn’t:

    1. Try the Wi-Fi setup again from the beginning

    2. Scroll through the entire list of networks

    3. Make sure your router is turned on and other devices can connect to it

    4. Move your Tin Can closer to the router and try again

    If you still don’t see your network, look at the  “My Wi-Fi uses 5 GHz” section below.

    It says Wi-Fi connected, but then I see a gray screen or a “Zoinks” screen

    This usually means the app needs a quick reset. Try: 

    1. Fully closing the Tin Can app by swiping it away

    2. Reopening the app and resume setup

    It says my Wi-Fi password is incorrect

    If you’re confident your password is right, try these steps:

    1. Make sure your phone and the Tin Can are connected to the same Wi-Fi network

    2. Copy the password directly from your phone instead of typing it manually
       

    On iPhone:

    • Settings → Wi-Fi

    • Tap the ⓘ next to the connected network

    • Tap Password and copy it
       

    On Android:

    • Settings → Network & Internet → Wi-Fi

    • Tap the connected network

    • Tap Share 

    • Copy the password or share it

    • Paste the password into the Tin Can app

    • Double-check that the network name in the app matches exactly
       

    If it still fails:

    • Try the setup again

    • Contact support about factory resetting your Tin Can

    If the problem continues, see the “My Wi-Fi uses 5 GHz” section below

    My Wi-Fi uses 5 GHz

    Tin Can works with 2.4 GHz Wi-Fi, which is very common for smart devices. Many routers use both 2.4 GHz and 5 GHz at the same time. Some combine them under one network name, and others list them separately.

    If you’re having trouble connecting:

    1. Log into your router settings

    2. Make sure 2.4 GHz Wi-Fi is enabled

    3. If possible, set up a separate 2.4 GHz network

    4. If needed, temporarily turn off 5 GHz during setup ((you can turn it back on after Tin Can connects)

    If you’re not sure how to do this:

    • Check the model number on your router and search for directions online

    • Look for the default username and password printed on it

    It worked before, but I want to connect Tin Can to a different Wi-Fi network

    You don’t need to reset your device.

    1. Open the Tin Can app

    2. If you have more than one Tin Can, select the correct one at the top

    3. Tap the pencil icon next to the Tin Can number

    4. Tap Update next to Wi-Fi settings

    5. Follow the Wi-Fi setup steps
       

    If you run into issues, return to the troubleshooting steps above.